Frequently Asked Questions
Frequently Asked Questions
Bookings
It is very easy; you can book directly through our www.casatropicalcr.com
We will contact you within 24 hours to confirm availability. Or calling to our office at: +506 2265-4246 / +506 8462-4343.
During the reservation process through our website, you are asked to enter the credit card number (debit card or American Express credit card is not accepted to confirm the reservation). However, no charge will be made until the guest arrives at Casa Tropical and pays directly at reception.
Once at the reception you can use debit or credit card (except American Express) or cash if you prefer (Dollars or colones).
Another option is to pay by electronic transfer or bank deposit; in these cases you must send us the payment receipt through our email info@casatropicalcr.com or our WhatApp: 8462-4343. Once verified, the reservation confirmation will be sent to you.
There is not a minimum of nights to stay in Casa Tropical.
A full refund will apply if the guest cancels their reservation at least 48 hours before the expected day of arrival. All reservations canceled less than 48 hours in advance will be charged a fee equivalent to one night's stay.
Children under six years of age will be allowed to stay, free of charge, in their parent’s room.
Check-in is from 2:00 pm to 8:00 pm. Check out time is 11:00 am.
Yes, is possible. Depends on the season and occupation at the moment of your reservation. Do not forget to request it at the time of booking to check availability.
If a guest loses their room key, they must pay $10 for their replacement.
All collaborators of public and private companies are welcome. We apply a special corporate rate regardless of the number of nights booked.
Of course they can, we love to host groups. At casa Tropical we can organize everything you need. So, while you stay with us, you can also visit the most beautiful places in Costa Rica.
Yes, at Casa Tropical we have special packages for all the solidarity associations in the country. Whether it is a person, families or groups who want to enjoy a cozy, quiet place and at the same time go out to see the most beautiful places in Costa Rica.
For more information of available packages or if you prefer to a personalized package, we invite you to write us by email: info@casatropicalcr.com
Services
Yes, Wi-Fi access is free and available throughout Casa Tropical, both inside and outside the rooms.
Meals are not included.
Casa Tropical is located in the beautiful town of San Lorenzo de Flores, just 15 minutes away from the city of Heredia and the Juan Santamaría airport. And 20 minutes away from the city of San José.
You can walk to cafes, supermarkets, gyms and shopping centers.
For people who book a minimum of 1 week of stay, the laundry service is included free of charge.
For people staying less than 1 week the service has a cost of $10.
Yes, we are pet friendly.
Yes, there is free parking provided on Casa Tropical.
Casa Tropical is a smoke free environment, smoking is not allowed anywhere according to law #9028. A fine of up to $100 USD will be charged for smoking inside any room or on the premises.
The rooms and apartments are cleaned once a week for stays of a week or longer.
We offer Single, Double and Family rooms and Apartments.
Our apartments have a fully equipped kitchenette, plus 2 bedrooms and 2 private bathrooms. They are designed to comfortably accommodate a maximum of 5 people.
While the rooms each have a private bathroom, microwave, mini-fridge, coffee maker, and cable TV.
